POS Fulfilment for Proximo

Proximo is a global beverage company in the FMCG sector, known for its premium spirits and innovative product offerings. e2b efficiently fulfil Point of Sale (POS) orders for Proximo to maintain customer satisfaction and streamline operations. This case study outlines the processes that e2b employs to fulfil POS orders, highlighting the processes and challenges involved in delivering an excellent service.

Our main objective for all fulfilment is for us to successfully ensures timely and accurate fulfilment of POS orders while efficiently managing inventory and maintaining high-quality customer service.

POS Fulfilment Process

e2b uses the following process for fulfilling Proximo POS orders, which includes:

1. 1.Order Placement:

• Orders are placed through e2b’s online portal which was created and managed by e2b.
• The system captures order details, including product types, quantities, and delivery locations.

1. 2.Inventory Management:

• Our advanced inventory management system also known as the WMS provides real-time visibility into stock levels across all processes and courier channels.
• The system provides real time stock levels for Proximo’s products which triggers a restocking process if necessary.

1. 3.Picking and Packing:

• Once the order is confirmed, the e2b fulfilment team begins the picking process, using barcode scanning to ensure accuracy.
• Products are picked from the warehouse shelves and packed in boxes designed to protect them during transit. Orders are also double-checked for accuracy against the original order.

1. 4.Shipping:

• After packing, orders are then dispatched ready for shipment. e2b partners with reputable courier networks to ensure products are delivered on time.
• The shipping process includes tracking capabilities, allowing both e2b and the retailer (On-trade/Off-trade) to monitor the shipment’s progress.

1. 5.Delivery Confirmation:

• e2b’s system automatically updates order status as shipments are delivered.

Challenges Faced

Throughout the POS order fulfilment process, e2b encountered several challenges:

• Demand Fluctuations: Seasonal trends often lead to increased demand, requiring agile adjustments in inventory and staffing.
• Logistics Coordination: Managing relationships with multiple logistics providers can complicate timely deliveries.
• Quality Control: Ensuring product quality during packing and shipping is essential, as damaged goods can lead to customer dissatisfaction.

e2b’s commitment to efficient POS order fulfilment with businesses such as Proximo has allowed our company to maintain its reputation for quality and service excellence in the competitive beverage market. We always reviewing processes and leveraging technology, e2b is well-positioned to adapt to future challenges and sustain growth.

If you would like help with your POS order fulfilment then visit our POS fulfilment page for more information or contact us.